FAQ [ˌef ˌā ˈkyo͞o]
NOUN
a list of questions and answers relating to a particular subject, especially one giving basic information for users of a website.
Q: If I signup for a drop-in class and am unable to attend, am I able to use my online class purchase for the same class the following week?
A: Yes! All single class drop-in purchases may be used within one week of purchase. If you are unable to attend the class the following week, please contact us to make other arrangements.
Q: If I purchase a multi-class pass for one class, am I able to use it to attend other classes?
A: Due to our co-op business structure, with each class and instructor operating their own business, every multi-class pass purchased must be used for that class only. The Nu Mvmnt Passport is the only discount multi-pass that allows students to attend multiple classes on one pass.
Q: What happens if I arrive to the studio and find that the class I was planning to attend has been cancelled?
A: We try very hard to avoid cancelling classes, and when we need to, we post the cancellation on our website schedule page and make a post on our social media platforms to try and notify the public. Unfortunately we do not always succeed, and students have occasionally arrived to a dark studio or to a note on the door. If you purchased a drop in or multi-class pass online, you are able to use your purchase for that same class the following week.
Q: I have stopped by the studio during the day and no one was there…do you not keep regular business hours?
A: We’re sorry we missed you! We are only open during our class times and during First Friday Citywide Gallery Night on the first Friday of every month from 6-9pm. You may see an instructor teaching a private or a semi-private group session inside during our off hours, but please call or contact us if you have questions vs. coming inside in this instance to avoid interrupting the instructor.
Q: I would like to view the artwork but not attend a class…is this possible?
A: Yes! Please contact us and setup a time to view the gallery by making an appointment with a member of our Exhibition Team, or stop by during First Friday Citywide Gallery Night on the first Friday of every month when we are open to the public from 6-9pm.
Q: Do I need to signup online for a class or can I just walk in?
A: You can always just walk in to attend any of our weekly classes and pay your instructor directly. We also provide yoga mats and props free of charge, so no need to run out and buy anything…just wear clothes you can move and feel comfortable in! All workshops do require online registration unless stated otherwise, since space is limited and participation is on a first come basis.
Q: Do you have off street parking?
A: Yes! Our studio sits on a parking lot that we share with the other businesses in our building, as well as with those located in the Flat Iron Building; Starry Nights, Edibles, Just Juice 4 Life, Image City Photography Gallery…to name a few. If you find the lot is full, off street parking is available on both University Ave. and Atlantic Ave.
Q: I purchased tickets to attend a workshop through the website and I am no longer able to attend. Can I get a refund?
A: We are able to issue a refund if given a minimum of 24 hours notice. Since space is limited, requests for refunds not made by email request within 24 hours of the workshop taking place are not entitled to a refund. However, all refund requests made via email are sent to the workshop Instructor, and it is ultimately their decision if they wish to issue the refund. If you find that you are unable to attend any class or workshop after purchasing your ticket online, please contact us as soon as possible and include your order number so that we may assist you.